At Intra-Pep, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund process. Please read the following policy carefully to understand your options.

1. Returns:
We accept returns within 30 days of receiving your order. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.

• The product must be purchased directly from our website.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items:
Certain items are non-returnable, including:

• Opened or used products (health supplements, personal care items, etc.).

• Sale or clearance items.

• Gift cards or downloadable content.

3. Refunds:
If your return is accepted, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

• Shipping charges are non-refundable, and you are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

• If you received a damaged or defective product, please contact us immediately for a replacement or refund.

4. Exchanges:
If you received a damaged or incorrect item, we will be happy to send you a replacement at no additional cost. Simply reach out to our support team, and we will guide you through the exchange process.

5. How to Return an Item:

• Contact us at support@intra-pep.com within 30 days of receiving your order.

• Provide your order number and reason for return.

• We will provide you with return instructions and a return shipping label (if applicable).

6. Late or Missing Refunds:
If you haven’t received a refund yet, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at support@intra-pep.com.

7. Changes to This Policy:
We may update our Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will reflect the date it was last revised.

Contact Us:
If you have any questions or need assistance with your return or refund, please contact our customer service team at support@intra-pep.com.